General Terms and Conditions
1. Scope
These General Terms and Conditions (hereinafter referred to as the “GTC”) apply to all orders placed via the fribourg.ch online shop (hereinafter referred to as the “Shop”), operated by Union fribourgeoise du Tourisme, Rue Saint-Pierre 6A, 1701 Fribourg, Switzerland (hereinafter referred to as the “Seller”).
By placing an order, the customer confirms that they have read and accepted these GTC without reservation.
2. Products and availability
The products offered in the Shop are described and presented as accurately as possible. However, minor variations in colour or appearance may occur between the images and the products delivered. Offers are subject to availability and while stocks last.
If a product ordered is no longer available after the order has been confirmed, the Seller will inform the customer as soon as possible and refund any amounts already paid for the product concerned.
Certain products or services may be subject to specific terms and conditions which supplement or take precedence over these GTC.
3. Prices
Prices are stated in Swiss francs (CHF) and include VAT. Delivery costs are not included in the product prices and are shown separately during the ordering process, before the order is finally confirmed.
The Seller reserves the right to change its prices at any time. Products are charged at the prices applicable at the time the order is confirmed.
In the event of an obvious error in the price or description of a product, the Seller reserves the right to cancel the order after informing the customer and, where applicable, refund any amounts paid.
4. Orders
The ordering process comprises the following steps:
- Selection of products and addition to the shopping basket
- Review of the shopping basket
- Entry of delivery and billing information
- Selection of delivery method
- Selection of payment method
- Confirmation and completion of the order
The order becomes binding upon confirmation of payment. The contract is concluded when the Seller confirms acceptance of the order by email.
The Seller reserves the right to refuse or cancel an order, in particular in the following cases:
- suspected fraud;
- outstanding or failed payment;
- manifestly incorrect information;
- abuse or an unusual order;
- an obvious error concerning the price or availability of a product.
5. Payment
Payment is made online at the time of ordering. The following payment methods are accepted:
- Credit card (Visa, Mastercard)
- TWINT
- Apple Pay / Google Pay
Payment is securely processed via our certified payment service provider. No bank details are stored on our servers.
6. Delivery
Deliveries are made exclusively within Switzerland to the address provided by the customer when placing the order. Delivery times are indicative and do not constitute a contractual commitment. They are generally 3 to 7 working days following confirmation of the order.
The Seller shall not be held liable for delivery delays caused by the carrier or by events of force majeure.
The customer is required to inspect the goods immediately upon receipt and report any visible damage or incorrect delivery within 5 days.
The transport costs and risks associated with the return of an unclaimed parcel and/or any subsequent re-delivery shall be borne entirely by the customer. The same applies to any risks associated with the storage of returned goods. Before arranging re-delivery, the Seller may require the customer to pay the relevant costs.
7. Returns
As part of the standard practices of online commerce in Switzerland, the Seller grants customers a 14-day return period from receipt of their order. During this period, the customer may return a product without having to provide a reason.
Return conditions:
- Products must be returned in their original condition and packaging, unused and undamaged. The customer remains responsible for the products until they are received by the Seller.
- Return costs are borne by the customer, except in the case of a defective product or incorrect delivery.
- Refunds will be made within 14 days of receipt and inspection of the returned product.
The following are excluded from the right of return in particular:
- personalised products;
- gift cards;
- opened products which cannot be resold for hygiene reasons;
- tourism services or tickets subject to a specific date or booking.
To initiate a return, the customer must contact customer services at shop@fribourg.ch.
8. Warranty and complaints
Products are covered by the statutory warranty provided for under Swiss law (Art. 197 et seq. of the Swiss Code of Obligations). Statutory warranty rights remain reserved. Any complaint must be reported immediately after the defect is discovered.
In the event of a recognised defect, the Seller may, at its discretion:
- replace the product;
- repair the product where possible;
- refund the purchase price.
9. Liability
The Seller shall not be liable for indirect damage resulting from the use of the products. Liability for indirect damage, consequential damage or loss of profit is excluded to the extent permitted by Swiss law.
10. Data protection
Personal data collected during the ordering process is processed in accordance with the Swiss Federal Act on Data Protection (FADP). Such data is used exclusively for processing orders and is not disclosed to third parties, except to service providers required to fulfil the order (payment processing, delivery).
The customer has the right to access, rectify and delete their personal data by contacting shop@fribourg.ch.
Detailed information on the processing of personal data can be found in our Privacy Policy at https://fribourg.ch/en/data-protection-policy/.
11. Intellectual property
All visual and textual content of the Shop (logos, images, texts and the “Fribourg” trademark) is protected by intellectual property law. Any reproduction, including partial reproduction, is prohibited without prior authorisation.
12. Force majeure
The Seller shall not be held liable for failure to fulfil its obligations in the event of force majeure, including but not limited to natural disasters, pandemics, strikes, IT failures, major cyberattacks, supply disruptions, interruptions to transport or government decisions.
13. Applicable law and jurisdiction
These GTC are governed by Swiss law. In the event of a dispute, the parties agree to seek an amicable solution first. If no agreement can be reached, the place of jurisdiction shall be Fribourg, Switzerland.
14. Amendments to the GTC
The Seller reserves the right to amend these GTC at any time. The version applicable at the time the order is placed shall apply.
15. Customer services
For any questions relating to an order or these GTC, customers may contact:
Union fribourgeoise du Tourisme
Rue Saint-Pierre 6A
CH-1701 Fribourg
shop@fribourg.ch
Version dated 1 September 2026
